Refund policy

Epic Event Prints® — Store Policy

I. Payment Policy Full payment is required at the time of ordering. All orders must be paid in full before production begins.

II. Refund & Cancellation Policy All sales are final. We do not accept cancellations, returns, or exchanges for any reason once an order has been placed. Because every item is made to order, production begins promptly after purchase.

III. Turnaround Time All items are made to order. Please allow the following production times before shipment, excluding weekends and holidays:

• Badge reels, badge tags & keychains: 5–7 business days
• Can holders, drink accessories & organizers: 7–10 business days
• Stationery, notebooks & printed items: 5–7 business days
• Need it sooner? Contact us before purchasing to ask about rush options.

IV. Required Information Customers are responsible for providing complete and accurate information (such as color preferences or personalization details) at checkout. Epic Event Prints® is not responsible for errors resulting from incorrect or incomplete information submitted by the customer.

V. Shipping Epic Event Prints® is not responsible for delays caused by weather, natural events, or carrier delays. Once items are shipped via USPS, UPS, or FedEx, Epic Event Prints® is not responsible for damage during transit.

VI. Photographs Epic Event Prints® reserves the right to photograph completed products and use images for marketing and social media purposes.

VII. Liability Epic Event Prints®'s liability for any claim is limited to the cost of the products purchased.

VIII. Policy Acknowledgment By placing an order, you confirm that you have read and agreed to all policies above.